Ordering, Shipping, Return & Refund Policy Information

• Monday - Thursday: 7:00 a.m. - 5:00 p.m. (CST)

• Friday: 7:00 a.m. - 4:00 p.m. (CST)

• Phone: 847-662-2626

Shipping Information:

We offer FREE shipping on orders over $199* Exceptions do apply—FREE Shipping does NOT apply to items over 50lbs or packages larger than 36x12x12, etc. Please call 847-662-2626 for a shipping quote.

WATER HEATERS ALWAYS SHIP FREE WITHIN THE CONTIGUOUS UNITED STATES!

Shipping to Alaska, Hawaii, and U.S. Territories is on a per-order basis. FREE shipping is NOT available outside of the 48 contiguous U.S. states. Please call (847) 662-2626 for quotes and information. If there is a question on whether or not an item qualifies for FREE Shipping, add the item to your cart to receive a shipping quote.

Orders are typically shipped in 1-2 business days. Items that are drop-shipped by the manufacturer or on back-order, will be shipped as soon as the item is made available. Freight deliveries may take longer since we take extra care while packaging all items to ensure proper delivery. We do offer expedited shipping options. Please call (847) 662-2626 to get shipping estimates for expedited deliveries and if needed, request a “Signature Required” delivery. We are not liable for any item(s) stolen from the premises of the delivery address. If you require “Signature Required” please contact our office at 847-662-2628 to add this service to your shipment.

Any credit card order, in which the billing address and shipping address are different, will be put through our Address Verification Process and thoroughly checked for fraud. In these instances, same-day shipping may be delayed.

FREE Shipping offer excludes enhanced shipping options, such as "Next-Day Air" or "Second-Day Air", etc. Any products that ship by Freight truck or Oversized UPS/FedEx do not qualify for FREE Shipping

Cancellations:

We understand things change. You may cancel your order for any reason and receive a full refund prior to your order being shipped. Typically, most orders are shipped the same day they are received. Our customer service department can inform you of the status of your order and advise you if the order can be canceled for a full refund.

Returns:

Change your mind? We realize a change in ordering may occur. Our goal is to make the return process as easy as possible.

• Returned items, if authorized, a restocking fee of 20% of the purchase price will be deducted from your credit. This cost may vary and will be in accordance with the manufacturer’s demand.

• For a return to be processed, you must email our return department at [email protected] to receive a restocking RMA number. This RMA number must accompany the returned item. Any item returned without an RMA number WILL BE REFUSED AT THE DOCK.

• All items must be returned in original packing with all interior packing in place.

• Items must be unused, uninstalled, and returned in a resalable condition.

• Items must be received within 15 days of a physical receipt.

• Customer will need to pay the costs of the return. We highly recommend insuring any package over $100. We will not be responsible for items that are damaged upon return.

• Damaged or defective items must be reported within 3 days of delivery. NO EXCEPTIONS! Please document the damage and immediately email an explanation and pictures to [email protected]

• We do not ship replacement products until the RMA has been completed. If you need a replacement product before the RMA is completed, you may place a new order independent of the returns process.

• Returns are inspected at our warehouse upon receipt. Credit will be given to items we determine have not been installed or used in any way (except in case of a defect). We will issue a refund for qualifying returned merchandise ASAP upon receipt of the item.

Other Notes:

• LCP Holdings reserves the right to change offers and make necessary site changes without notice.

• Delays due to Acts of God, weather, or other unusual circumstances are not refundable.